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A-ROSA on board information

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Air conditioning

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off. 

Animals

It is forbidden to take animals on board the ships.

Announcements

Loudspeaker announcements can be heard on deck and in the cabins (via on-board TV) and are mainly made prior to shore excursions and important events (for English announcements: see International host) and for special points of interest along the river.

B

Bathrobes

If desired, bathrobes are available from your cabin stewardess.

Bars

On the A-ROSA ships A-ROSA AQUA, BRAVA and VIVA, there is an indoor and outdoor bar on deck 3, as well as a café & lounge bar. The A-ROSA ships A-ROSA BELLA, DONNA,   MIA and RIVA have a café bar and a lounge bar on deck 3; the A-ROSA ships A-ROSA LUNA,   STELLA, SILVA and FLORA have one on deck 2. The outdoor bar of the A-ROSA LUNA, STELLA,  SILVA and FLORA is situated on the sun deck. The current opening hours can be found in the daily programme in your cabin.

Bicycles/Biking

For individual bike hire or more information on the biking excursions, please contact our SPA department or ask at the reception. They will also inform you of the bike hire fee. Unfortunately, it is not possible to take your own bikes on the cruise.

C

Clothing

On board and during the shore excursions, you can wear what you like. Dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes.

Connecting doors

On the Rhine (A-ROSA AQUA, VIVA und BRAVA), every deck has at least two cabins with connecting doors. These can also be used as family cabins. For the exact cabin numbers, please call the A-ROSA Service Center (+49 381 202 6001). Customs tariff regulations: please observe the valid customs tariff regulations when importing and exporting goods and foreign currencies.

D

Deckchairs

On the sun deck you will find deckchairs and a sun canopy. In the interest of all passengers, please don‘t reserve deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.

Daily programme

For all important information and instructions, please see your A-ROSA Journal which will be placed in your cabin the night before.

Doctor

There will be an on-board doctor travelling on all itineraries to the Danube Delta. On all other itineraries, we can guarantee medical treatment thanks to the infrastructure of the travel region.

Drinking water

The water on board is potable

E

Excursions

Almost all ports of call are starting points for interesting shore excursions in different languages. For more information, please see www.a-rosa.de or ask your travel agent. Please also make use of the on-board information event on the first evening (induction day): bookings can only be made on board. A-ROSA is only acting as an agent for the excursions offered. The local agencies will act as tour operators to organise and accompany the excursions.

F

FullboardPlus

FullBoardPlus not only includes an embarkation snack, but also a delicious and well balanced breakfast buffet, an extensive lunch buffet, the tea and coffee hour and an excellent dinner buffet in the evening. Many cruises also include seasonal extras such as sandwiches or a midnight snack. The embarkation snack comes with tea, coffee and water; breakfast comes with tea, coffee, water and juices; lunch comes with water; cake comes with tea and coffee and the evening meal comes with water.

G

Going on shore

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme.

H

Hairdryer

A hairdryer can be found in your cabin (not the bathroom) in one of the drawers near the mirror.

I

International host

A few cruises are accompanied by a (multilingual) international host.

Insect screens

For protection against insects, an insect screen in the form of a roller blind/sliding element is attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.

Internet

On board the A-ROSA ships, you have the option to connect to the Internet using our WiFi. For more information on availability, conditions for use and the incurred costs, please ask at the reception. A-ROSA Premium all inclusive guests may use the Internet connection free-of-charge in accordance with the conditions for use.

Itinerary

You can find the planned itinerary in the catalogue. The information is subject to change. High tide and low tide, maintenance work and waiting times at locks and bridges due to shipping traffic may result in short-notice changes to the itinerary. In rare cases of extremely high or low tide or force majeure, parts of the itinerary may have to be completed by bus or train and in individual cases overnight stays in hotels may be necessary.

K

Key card

This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify the reception immediately.

L

Laundry

In your wardrobe, you will find laundry bags and order notes for our laundry service. This will be charged to your on-board account.

Library and party games

You will find a small library near the reception. A selection of party games is held at the reception or in the day lounge.

M

Mail

Postcards and letters can be handed in at the reception. The mail will be sent from the next port.

Methods of payment

The on-board currency is Euros. During the cruise, you can use your on-board credit card on the ship and this also acts as your cabin’s key card. At the end of the cruise, you can pay your final bill either in cash, with traveller’s cheques (in euros) or with the following credit cards: American Express, MasterCard and Visa. For technical reasons, it is unfortunately not possible for you to pay with Maestro/EC card and Geldkart.

Money changing

Unfortunately, there are no on-board money changing facilities. However, bureaux de change can be found in the direct vicinity of our docking locations.

Mooring area

In some towns, it is usual for the port authorities to assign several ships the same mooring area due to the large volume of shipping traffic. In such cases, the ships are moored next to each other and you may not be able to see out of your cabin properly. Unfortunately, A-ROSA has no influence over this.

O

On-board language

German. English documents and international host (partly) are available

P

Pool

A heated pool can be found on the sun deck of the following ships: A-ROSA BELLA, DONNA, FLORA, LUNA, MIA, RIVA, SILVA and STELLA. A heated whirlpool can be found on the ships A-ROSA AQUA, BRAVA and VIVA in the SPA outdoor area on deck 3. You can find bath towels in your cabin.

R

Reception

The reception is open round the clock.

Restaurant

There are no fixed table or seating arrangements. Mealtimes can be found in the daily programme. Mineral water is included with all main meals.

S

Safe

You will find a safe installed in your cabin’s wardrobe where you can store your personal valuables.

Safety

Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos.

Smoking

Smoking is only permitted on the outdoor deck. Please don’t throw any cigarette butts overboard, but instead dispose of them in the containers provided. Throughout the entire indoor area and in the cabins, smoking is strictly prohibited.

Shop

Here you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

Sockets/Power supply

The on-board voltage is 220 V/50 Hz. A dual voltage 220/110 V socket for electrically operated razors and toothbrushes can be found in the bathroom. It is not suitable for other electrical appliances. In the cabin, there are also several other sockets (220 V) that can be used.

SPA-ROSA

Here you will find exercise machines, massage cubicles and a relaxation area, as well as the following saunas:

A-ROSA BELLA/DONNA/MIA/RIVA: Organic and Finnish sauna

A-ROSA LUNA/STELLA: Steam/Organic and Finnish sauna

A-ROSA AQUA/BRAVA/FLORA/SILVA/VIVA: an adjustable sanarium combined with a Finnish sauna

Special diets

If you are following a special diet, please contact your restaurant chef at the start of your trip. Please notify us of any food allergies/intolerances prior to the start of your trip.

Special gastronomic evenings in the winery

On some evenings we offer a themed served 3-course-dinner in a reserved part of the restaurant. This culinary highlight is included in the A-ROSA Premium all inclusive rate. Please remember to sign up for this evening at the reception or with your Maître as seats are limited. The buffet restaurant is also open as usual.

Sun deck

When passing under low bridges, depending on the water level you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs.

T

Telephone

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables you to make phone calls worldwide via direct dialling. You can find information on the valid fees at the reception or in the on-board ABC in your cabin.

Tipping

Of course, it is entirely at your discretion whether you wish to give tips and how much you wish to give. These should show your acknowledgement of good service. At the end of the cruise, you will find a tip box for the entire crew at the reception. Of course, at any time you may give the employees individual tips or pay them through your on-board account.

TV programmes

The TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interferences with the reception. There are some international channels available.

Transfer

A transfer from the airport or station to the ship and back can be booked subject to availability.

W

Wake-up calls

Of course, you can program wake-up calls into your cabin telephone. You will find a description on the back of the on-board ABC. Of course, the reception will also be happy to give you a wake-up call.

„Wine & Dine“

„Wine & Dine“

On special evenings, we will serve you regional specialities and wines in a specially reserved part of our restaurant. This on-board culinary excursion costs extra. The buffet restaurant is of course open as usual during these events.