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A-ROSA on board information

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Alcolholic Beverages

It is generally not permitted to bring alcohol on board. Should you buy alcohol on land during your cruise, a maximum of 1 litre per adult over the age of 18 years may be brought on board.

A-ROSA Dining and A-ROSA Dining Exclusive

A-ROSA Dining is a four-course menu served at the table and A-ROSA Dining exclusive is a fi ve-course menuserved at the table with corresponding wines. Both dinings are available for a surcharge on all cruises longerthan fi ve nights and are offered on multiple evenings during the cruise. Please reserve the menu selection andyour table at the reception (possible even for larger groups). The menu is published and varies locally, seasonallyand depending on the conditions on board.

Air conditioning

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off. 

Animals

It is forbidden to take animals on board the ships.

Announcements

Loudspeaker announcements can be heard on deck and in the cabins (via on-board TV) and are mainly made prior to shore excursions and important events (for English announcements: see International host) and for special points of interest along the river.

B

Bathrobes

Bathrobes are available upon request from your cabin attendant or the reception if they have not been placed in the cabin already.

Bars

On the A-ROSA ships A-ROSA AQUA, BRAVA and VIVA, there is an indoor and outdoor bar on deck 3, as well as a café & lounge bar. The A-ROSA ships A-ROSA BELLA, DONNA,   MIA and RIVA have a café bar and a lounge bar on deck 3; the A-ROSA ships A-ROSA LUNA,   STELLA, SILVA and FLORA have one on deck 2. The outdoor bar of the A-ROSA LUNA, STELLA,  SILVA and FLORA is situated on the sun deck. The current opening hours can be found in the daily programme in your cabin.

Bicycles/Biking

For individual bike hire or more information on the biking excursions, please contact our SPA department or ask at the reception. They will also inform you of the bike hire fee. Unfortunately, it is not possible to take your own bikes on the cruise.

C

Concierge Service

Our reception team is available to fulfi l your individual requirements (e.g. reservation of tickets for cultural experiences or special excursions, organisation of transfers). On the A-ROSA FLORA and A-ROSA SILVA, all suite guests may use our butler service. We are available 24 ours for any request.

Clothing

On board and during the shore excursions, you can wear what you like. Dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes.

Connecting doors

On the Rhine (A-ROSA AQUA, VIVA und BRAVA), every deck has at least two cabins with connecting doors. These can also be used as family cabins. For the exact cabin numbers, please call the A-ROSA Service Center (+49 381 202 6001). Customs tariff regulations: please observe the valid customs tariff regulations when importing and exporting goods and foreign currencies.

D

Decks

The outdoor decks may be slippery in rainy weather, at times of high humidity and also in the morning and evening. Please take extra care.

Deckchairs

You will fi nd deckchairs and a sun canopy on the sun deck. In the interest of all passengers, please do not lay claim to unoccupied deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.

Daily programme

For all important information and instructions, please see your A-ROSA Journal which will be placed in your cabin the night before.

Doctor

A doctor will be in attendance on all itineraries to the Danube Delta. On all other itineraries, we can guaranteemedical treatment in emergencies thanks to the infrastructure of the travel region.

Drinking water

The water on board is potable

E

Excursions

Almost all ports of call are starting points for interesting shore excursions in different languages. For more information, please see www.arosa-cruises.com or ask your travel agent. Please also make use of the on-board information event on the fi rst evening (embarkation day): bookings can be made on board. A-ROSA acts solely as an agent for the excursions offered. The local agencies act as tour operators to organise and accompany the excursions.

F

Family Cruises/Childcare

A-ROSA offers family cruises with childcare on special routes and dates. For more information, please contact the A-ROSA Service Center (+49 (0)381 202 6001).

FullboardPlus

FullBoardPlus not only includes an embarkation snack, but also a delicious and well balanced breakfast buffet, an extensive lunch buffet, the tea and coffee hour and an excellent dinner buffet in the evening. Many cruises also include seasonal extras such as sandwiches or a midnight snack. The embarkation snack comes with tea, coffee and water; breakfast comes with tea, coffee, water and juices; lunch comes with water; cake comes with tea and coffee and the evening meal comes with water.

G

Going on shore

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme.

H

Hairdryers

You will fi nd a hairdryer in your cabin in a drawer near the mirror or in the wardrobe. In suites, the hairdryer can also be found in the bathroom.

I

International

We welcome international guests on board our international ships. These vessels are accompanied by an international host, who is their direct contact person on board.

Insect screens

For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.

Internet

On board the A-ROSA ships, you have the option to connect to the Internet using our WiFi. For more information on availability, conditions for use and the incurred costs, please ask at the reception. A-ROSA Premium all inclusive guests may use the Internet connection free-of-charge in accordance with the conditions for use.

Itinerary

You can fi nd the planned itinerary in the catalogue. The information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to shipping traffi c may result in short-term changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train, and in individual cases overnight stays in hotels may be necessary.

K

Key card

This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify the reception immediately.

L

Life Jackets

In case of emergencies, life jackets are located inside your wardrobe.

Laundry

In your wardrobe, you will find laundry bags and order notes for our laundry service. This will be charged to your on-board account.

Library and party games

You will find a small library near the reception. A selection of party games is held at the reception or in the day lounge.

M

Mail

Postcards and letters can be handed in at the reception. The mail will be sent from the next port.

Methods of payment

The on-board currency is Euros. During the cruise, you can use your on-board credit card on the ship and this also acts as your cabin’s key card. At the end of the cruise, you can pay your final bill either in cash, with traveller’s cheques (in euros) or with the following credit cards: American Express, MasterCard and Visa. For technical reasons, it is unfortunately not possible for you to pay with Maestro/EC card and Geldkart.

Money changing

Unfortunately, money cannot be changed on board. However, bureaux de change can be found in the direct vicinity of our docking locations.

Mooring area

In some towns, it is usual for the port authorities to allocate several ships to the same mooring area due to the large volume of shipping traffic. In such cases, the ships are moored next to each other, and you may not be able to see out of your cabin properly. Unfortunately, A-ROSA has no influence over this.

O

On-board language

The on-board language is German. On board the international ships, the offi cial languages are German and English. English information and an international host are available.

P

Pool

A heated pool can be found on the sun deck of the following ships: A-ROSA BELLA, DONNA, FLORA, LUNA, MIA, RIVA, SILVA and STELLA. A heated whirlpool can be found on the ships A-ROSA AQUA, BRAVA and VIVA in the SPA outdoor area on deck 3. You can find bath towels in your cabin.

R

Reception

Reception is open 24 hours and staff will be happy to attend to your queries and requests. Occasionally there may be a short wait when our front desk staff are on a security tour.

Restaurant

There are no fixed table or seating arrangements. Mealtimes can be found in the daily programme. Mineral water is included with all main meals.

S

Safe

You will find a safe installed in your cabin’s wardrobe where you can store your personal valuables.

Safety

Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos.

Smoking

Smoking is only permitted on the outdoor deck. Please don’t throw any cigarette butts overboard, but instead dispose of them in the containers provided. Throughout the entire indoor area and in the cabins, smoking is strictly prohibited.

Shop

Here you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

Sockets/Power supply

The on-board voltage is 220 V/50 Hz. A dual voltage 220/110 V socket for electrically operated razors and toothbrushes can be found in the bathroom. It is not suitable for other electrical appliances. In the cabin, there are also several other sockets (220 V) that can be used.

SPA-ROSA

Here you will fi nd exercise machines, massage rooms and a relaxation area as well as the following saunas:

 

  • A-ROSA BELLA/DONNA/MIA/RIVA: organic and Finnish sauna
  • A-ROSA LUNA/STELLA: steam/organic and Finnish sauna
  • A-ROSA AQUA/BRAVA/FLORA/SILVA/VIVA: an adjustable sanarium combined with a Finnish sauna

Special diets

If you are following a special diet, please contact your restaurant chef at the start of your trip. Please notify us of any food allergies/intolerances prior to the start of your trip.

Special gastronomic evenings in the winery

On some evenings we offer a themed served 3-course-dinner in a reserved part of the restaurant. This culinary highlight is included in the A-ROSA Premium all inclusive rate. Please remember to sign up for this evening at the reception or with your Maître as seats are limited. The buffet restaurant is also open as usual.

Sun deck

When passing under low bridges, depending on the water level, you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs.

T

Telephone

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables you to make phone calls worldwide via direct dialling. You can find information on the valid fees at the reception or in the on-board ABC in your cabin.

Tipping

Of course, it is entirely at your discretion whether you wish to give tips and how much you wish to give. These should show your acknowledgement of good service. At the end of the cruise, you will find a tip box for the entire crew at the reception. Of course, at any time you may give the employees individual tips or pay them through your on-board account.

TV programmes

The TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interferences with the reception. There are some international channels available.

Transfer

A transfer from the airport or station to the ship and back can be booked subject to availability.

W

Wake-up calls

Of course, you can program wake-up calls into your cabin telephone. You will find a description on the back of the on-board ABC. Of course, the reception will also be happy to give you a wake-up call.

„Wine & Dine“

„Wine & Dine“

On special evenings, we will serve you regional specialities and wines in a specially reserved part of our restaurant. This on-board culinary excursion costs extra. The buffet restaurant is of course open as usual during these events.