It is a pity if you have to cancel an A-ROSA cruise. We regret that.
Tip: To avoid cancellation costs, book your A-ROSA cruise in advance with the travel cancellation insurance. In this way, you are optimally insured in the event of a trip cancellation.
However, please understand that we have to charge a part of the cancellation fee.
Our cancellation costs are part of the General Terms and Conditions of A-ROSA Flussschiff GmbH. On the right also available as download.
In the following we give you information about our cancellation costs as an excerpt of the general terms and conditions:
7. Cancellation by the customer before the start of the cruise / cancellation costs
7.1. The customer may cancel the cruise at any time before departure. The cancellation shall be declared to the tour operator. The customer is urgently recom-mended, in his own interests and for purposes of fur-nishing proof, to make any cancellation declaration in writing.
7.2. If the customer cancels before the start of the cruise or does not begin the cruise, A-ROSA Flussschiff GmbH loses its claim to the travel price. In lieu of this, A-ROSA Flussschiff GmbH may, insofar as the cancella-tion is not its responsibility or the result of force majeure, demand reasonable compensation for the travel preparations effected and for expenses incurred up to the date of the cancellation in proportion to the respective travel price. In the event of cancellation by the customer, a percentage rate of compensation for travel preparations effected and expenses incurred shall become payable, the amount of which depends on the date when the cancellation declaration is received. We therefore recommend that any cancella-tion declaration be made in writing.
The percentage rate of compensation is calculated as follows:
a) Standard rate: A-ROSA Premium all-inclusive rates
c) For additional themed packages with a separate booking code, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the standard rate shall apply (7.2.a.).
7.3. Up to the commencement of the cruise the trav-eller may demand that a third person enter into the rights and obligations arising from the travel contract in his place. A-ROSA Flussschiff GmbH may refuse to accept substi-tution by the third party if he or she does not satisfy the specific travel requirements or if statutory provi-sions or administrative orders stand in the way of his or her participation. If a third party enters into the contract, that person and the traveller shall be jointly and severally liable to A-ROSA Flussschiff GmbH in respect of the travel price and any additional costs arising from such substitution. For the substitution of a passenger A-ROSA Flussschiff GmbH will charge an additional fee of € 50.00 per person for the cruise only. Costs arising from the substitution in respect of any additional services that may have been booked (flights etc) will be charged in full to the person mak-ing the booking.
7.4. A-ROSA Flussschiff GmbH reserves the right to demand higher, individually calculated compensation in place of the above standard rates insofar as A-ROSA Flussschiff GmbH can prove that it has incurred signif-icantly higher expenses than the applicable standard rate. In this case A-ROSA Flussschiff GmbH is obliged to specifically quantify and prove the amount of com-pensation demanded, taking into account the expens-es saved and the possible alternative utilization of the travel services.
7.5. In either case the customer is at liberty to prove to A-ROSA Flussschiff GmbH that it has incurred no loss or a significantly lower loss than the standard rate charged.